At Organic, we strive to ensure you are satisfied with your purchase. However, if you need to return an item, we have a clear and straightforward policy in place.
Return Conditions:
- In-Person Returns Only: Returns must be made at the time of delivery, directly to the delivery person. This ensures that any issues are promptly addressed.
- Delivery Charge: Customers who choose to return an item will be responsible for paying the delivery charge.
Refund Process:
- Once the return is processed and the item is handed back to the delivery person in its original condition, your refund will be initiated.
- Refunds will be processed through the original payment method within [number of days, e.g., 3-7 business days].
Important Notes:
- Items must be in their original packaging and unused to qualify for a return.
- Returns are not accepted after the delivery is completed and the delivery person has left.
We value your trust and are committed to providing high-quality organic products and excellent customer service. If you have any questions regarding our return and refund policy, please feel free to contact our support team.